Q. How do I make a reservation?
A. You can create your own reservation through our online system PetExec.
Q. What time can I Check-In?
A. Check-in is anytime during regular business hours. During our peak season times we do ask if you can check-in after 2:00pm to ensure your Wet Nose Family Member’s accommodation is ready. If you arrive early and their accommodation is not ready, they will be placed in our holding area.
Q. What time is Check-Out?
A. Check-out is 10:00am Monday, Wednesday, Thursday, Friday & Saturday.
Q. Why is there a fee for a late departure?
A. Just like human hotels, our staff needs time to correctly clean/disinfect and prepare our lodgings for incoming guests. Unlike a human hotel your Wet Nose Family Member requires additional attention such as potty walks or feedings and they cannot simply wait in the lobby for you to arrive. Therefore a late departure receives additional attention.
Q. Are you open on Sundays?
A. We have courtesy pick-up and drop-off on Sunday's between the hours of 4:00pm - 6:00pm. There is a Sunday check-out fee of $10 per dog. Sunday’s are considered peak check-out days
Q. Do you require a deposit for reservations?
A. We require a $50.00 deposit per accommodation for our Standard Lodging and a $100 Deposit per accommodation for our Premium Lodging with a minimum of 3 night stay (Premium Lodging Only) during peak travel seasons. Deposits are non-refundable 7 days before guest’s check-in date.
Q. What is your Cancellation Policy?
A. Wet Nose Lodge & Spa requires a 7 DAY cancellation notice on all holiday boarding reservations. Failure to properly cancel will result in forfeiture of deposit. When reservations aren’t cancelled in the correct time, it prevents us from booking that lodging to another customer.
Q. Do you charge extra for holidays?
A. Due to increased demand and labor costs during the holidays and certain peak occupancy periods, please note our $3 per night per guest price adjustment during the following peak times:
- Spring Break (March 12-22, 2021)
- Easter Weekend (April 1-5, 2021)
- Memorial Day Weekend (May 27- June 1, 2021)
- Independence Day Week (July 1-7, 2021)
- Labor Day (Sept 3-7, 2021)
- Thanksgiving Week (Nov 21-Nov 30, 2020)
- Christmas Time (Dec 19, 2020-Jan 4, 2021)
Q. Are you open on Holidays?
A. Wet Nose Lodge & Spa’s lobby will be closed for the following holidays. Our team will still be on-site taking outstanding care of your Wet Nose Family Member.
- New Year’s Eve (Lobby Closes at 10AM)
- New Year’s Day
- Easter Day
- Memorial Day
- Independence Day
- Labor Day
- Black Friday (Lobby is Open 2:00 PM - 6:00 PM)
- Christmas Eve
- Christmas Day
Q. Do you have a minimum night stay?
A. If booking for the Thanksgiving or Christmas Holiday, a 3-night minimum stay will be required for all lodgings. During this time we completely book up and have a substantial waiting list. It is imperative that proper cancellation policies are followed so that any client who is on a waiting list can be accommodated. We appreciate you understanding and respecting our policies.
Q. What are your vaccinations requirements?
A. Each guest must meet our vaccination standards before admittance. Pets requiring vaccination updates must have the vaccination(s) administered prior to date of service or check-in. Individual circumstances may be considered with written documentation from a veterinarian. We do NOT accept self-administered vaccines.
Vaccination Requirements for Dogs
Veterinarian certificate indicating the current vaccination proof of:
- Distemper (DHPP)
- Bordetella Vaccine (Canine Cough)
Vaccination Requirements for Cats
Veterinarian certificate indicating the current vaccination proof of:
- Distemper (FVRCP)
- Feline Leukemia
** Proof of vaccines MUST be submitted before your pet's arrival. Your veterinarian can easily email or fax this information. You can also upload it to your customer profile by taking a photo on your cellphone.
Email - [email protected]
Fax - 281-446-9187
Q. Would my dog be better off boarding at my vet’s office?
A. If your dog is sick or in need of specialized medical care, then your vet would be the better choice. But if your dog is healthy, why would you want board in a hospital environment with little to no exercise? We provide your Wet Nose Family Member with climate-controlled lodging, supervised playtimes, and lots of attention. Doesn’t your Wet Nose Family Member deserve a vacation, too?
Q. Would my Dog be better off staying home with a pet-sitter?
A. Dogs are pack-animals by nature and prefer to be with people and other animals rather than left home alone. If your Wet Nose Family Member suffers from separation anxiety, the best antidote is to keep him or her active and in the company of others by offering mental and physical stimulation such as playtime and interaction with our highly trained team members.
Q. Do you have staff on-site 24-hours?
A. We do not have staff on-site 24/hours a day. We believe dogs sleep better at night when everything is dark, peaceful and quiet. We do however, have a security system and a video monitoring system in place as added security.
Q. My dog is on a special diet. Can you accommodate?
A. We strongly encourage you to bring your own food and we will do our best to mimic how you feed at home. We also have microwaves and refrigerators to accommodate special diet needs. If you forget your own food we can provide ours (Kirkland - Lamb & Rice Formula) at no additional cost, but please take note that a change in diet can cause diarrhea.
Q. Will my dog be left alone the entire time?
A. Our lodgings come with 3 or 4 potty times where they can explore our yards under the watch of our team members. During this time we do not mix families together. Dogs are highly social so we do recommend that an Individual Playtime or a Daycare service be added to your reservation. Daycare is an excellent way to socialize your Wet Nose Family Member with others, and dogs that go out and exercise while boarding are known to rest better, eat better and sleep better at night. Every new guest will be given an evaluation to assess whether Daycare will be a good fit for them while lodging.
Q. My Wet Nose Family Member is never around other dogs. Should I even try Daycare?
A. Don’t forget, dogs are pack animals by nature. Although they are frequently protective of their home environment and their owners, once in a group atmosphere, almost all dogs enjoy playtime. If for some reason your Wet Nose Family Member is not enjoying the group, whether it be because of aggressive behavior or simply not having fun, your Wet Nose Family Member will be switched to Individual Playtime. Daycare is so much fun, your Wet Nose Family Member may surprise you.
Q. Should I feed my dog before arriving to Daycare?
A. It is best to feed your dog at least 1.5 hours before arriving for daycare to prevent any bloat from occurring. Bloat is a serious condition that is caused from playing too soon after eating, and it can be potentially deadly.
If it has been less than 1.5 hours since your dog has eaten by the time you check-in, please inform the front desk personnel for the safety and well-being of your pet.
Q. My dog is an indoor dog. Do I really need to apply flea & tick prevention?
A. Flea and tick protection is always a good idea for your Wet Nose Family Member. At Wet Nose Lodge & Spa we treat our yards twice a month to help eliminate any and all pests. However, if another guest comes into our facility with a flea or tick you want to know that your Wet Nose Family Member is protected. Any guests who is found to have fleas or ticks at Wet Nose Lodge & Spa will be given a bath with flea dip at the owners expense.
Q. Do you have a veterinarian on staff?
A. Our team at Wet Nose Lodge & Spa are trained to monitor your dog’s health and well-being while in our care, but we are not a veterinarian hospital. Should a situation arise that we feel your Wet Nose Family Member requires special medical attention, we will contact you or your emergency contact to coordinate veterinarian services with your current veterinarian. If we are unable to see your current veterinarian we will go to the closest Emergency Animal Hospital.
Q. My dog is on medication, will that be a problem?
A. Wet Nose Lodge & Spa team is prepared to administer any medications orally or topically for your Wet Nose Family Member at no additional cost. We do ask that you provide us detailed instructions and let us know specifically for what condition(s) the medications are for. Wet Nose Lodge & Spa will not administer any medication via injections.
Q. My dog came home and has diarrhea?
A. “Stress Colitis” or inflammation of the colon, is a very common sign to see after your dog comes home. You may notice that your pet is happy to be back with you, but soon vomits or develops diarrhea. This can be associated with being in a new place, with new smells, new people and around new dogs.
Dogs may also develop mucus or blood in their stool with Stress Colitis, however it can easily be treated with either a bland diet (usually boiled chicken and white rice) or an antibacterial prescribed from your vet. It should clear up within 3-5 days.
If it does not clear up, contact your veterinarian as further diagnostics may be warranted to investigate for any other underlying causes.
Q. Minor Cuts/Abrasions
A. We do our best to minimize any injuries during daycare. At times, dogs may play a little rougher and wrestle around more with each other, throughout the day. This interaction is very good for socialization and for your dog to burn energy.
During this play, it is NOT uncommon for some dogs to leave with minor cuts, scrapes, or lose small patches of fur. They love this type of play and we have trained supervisors monitoring the group at all times. Rest assure, that we absolutely do not allow aggressive dogs at our resort. It is also possible for some minor cuts or abrasions to go unnoticed. Although very rare, occasionally some rough play may result in more serious injuries.
It may also be possible for your dog to get some minor cuts, scrapes or even rawness on their noses. This is due to the fact that some dogs may become curious at all the different sights and smells at our facility. Some dogs may rub their noses at the bottom of the door of their room to “smell” what’s going on, and with persistence this may lead to nose soreness.